Housing Support Enabling Unit

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Care Commission

The Scottish Commission for the Regulation of Care (the Care Commission) was established in April 2002 as the new, independent regulator set up under the Regulation of Care (Scotland) Act 2001 to regulate care services in Scotland. Information about the Care Commission can be found here or by accessing their website.

Care at Home Services- Briefing Note for Members of Local Government and Communities Committee from the Care Commission

The Care Commission has prepared a briefing note for members of Local Government and Communities Committee from the Care Commission. The briefing note includes information on the grades achieved by Care at Home providers and shows that 59% of services provided by the voluntary sector received a Grade 5 or Grade 6. 30% of local authority provided services received a Grade 5 or Grade 6.

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Care Commission - Gradings So Far

The Care Commission External Quality and Consistency Forum gives providers of care services (including housing support services) an opportunity to offer feedback to the Care Commission about how inspection is going. The forum will meet in mid February to discuss how the Grading system of self assessment has worked. The Housing Support Enabling unit will represent housing support providers at the meeting so if you have any views you would like expressed please contact yvette.burgess@ccpscotland.org

The Care Commission has produced an interim report called Gradings So Far which gives statistical information on the results of the grading inspection system of care services from April - November 2008. By November 2008 25% of housing support services had been graded and these results are contained within the report.

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Safer Recruitment for Safer Services

The Care Commission has produced a report called Safer Recruitment for Safer Services: A report on the quality of recruitment practices in registered care services (November 2008) [pdf-853kB].

The report gives information on the results of the Care Commission's inspection of recruitment practice carried out in 2006/07. Following inspection 20% of housing support providers had at least one requirement to improve their practice.

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Care Commission: Changes to 2009/10 Inspection

In 2008 the Care Commission introduced, Regulating for Improvement (RFI) which placed greater emphasis on service user participation, introduced the grading of services and placed more importance on the providers own self evaluation process.

The Care Commissions RFI process requires providers to consider how well the service is performing against a set of Quality Themes and associated Quality Statements.

For Housing Support Providers there are 3 Quality Themes assessed by the Care Commission:

  1. Quality of Care and Support
  2. Quality of Staffing
  3. Quality of Management

These Quality Themes and the associated Quality Statements will remain unchanged for 2009/10. As such there will be no changes to the Self Assessment document.

There are however going to be some minor changes to the Annual Return document which providers are required to complete. These have been made as a result of consultation with providers, SFHA and the Housing Support Enabling Unit.

The Annual Return is used by the Care Commission for various purposes. Firstly, to inform the Regulatory Support Assessment, this is essentially a risk assessment to ascertain how frequently and for how long a service should be inspected. Currently Housing Support Services which are provided by a RSL are only subject to inspection at least once every 3 years. If a service is assessed as a high or medium risk, this service will be inspected more frequently than this 3 yearly minimum.

The Annual Return is also used to capture information about services which is used for the Care Commissions purposes, for the Scottish Government or other regulators, such as the SSSC.

The most significant change to the Self Assessment document is that this will only be available as an electronic version. Paper versions are not going to be distributed.
Changes to the Annual Return documents include:

1. Removal of references to many policies and procedures

The Care Commission has over the past 6 years asked providers whether they have more than 20 policies and whether these have been updated. As a result of consultation, this information will not be sought in the Annual Return.

This will be looked at during inspection, where a particular issue is being examined within a Quality Theme or an Inspection Focus Area, such as safer recruitment.

2. Nutrition and provision of meals

This is a particular concern for Care at Home services and as such where providers are providing Housing Support with Care at Home providers will be asked to identify:

  • Whether staff receive training appropriate to their role in planning menus.
  • Whether staff have a training plan to support service users to eat well.
  • Details of the training provided.

Providers should also be aware that in 2009/10 the Care Commission will be looking at the following Inspection Focus Areas:

  1. Safer Recruitment (revisited)
  2. The provision of Meaningful Activities
    (Housing Support and combined Housing Support and Care at Home services)

More information will be made available on these and additional IFA for 2009/10 on the Care Commission website.

In addition, providers are advised that the SFHA and the Care Commission have been looking at the legal processes - 'Notifications', 'Variation', 'Cancellation' and the requirements of Housing Support providers.

Guidance on these issues will be made available to providers on completion of this work.

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Care Commission Announcement about the timing of inspections for Housing Support Services who are also Registered Social Landlords (RSL) - 31 July 2008

The Care Commission has agreed to delay the inspection of Housing Support Services who are also Registered Social Landlords (RSL ) which were due to be inspected in this inspection year. This is because we have reviewed the number of inspections carried out in 2007/8 (60%). The benefit will be that it will release some inspection time to focus on services assessed as requiring additional inspection activity and to focus on High RSA Housing Support Services.

We are in our second year of the 3 year minimum frequency inspection cycle for Housing Support Services which are only provided by (RSLs). All inspections planned for this year will now be rescheduled for inspection year 2009/10.

Any inspection scheduled for Low or Medium Regulatory Support Assessment (RSA) RSLs will be postponed immediately unless the inspection is already underway. Where services have been notified of the inspection date, the CCO will cancel the inspection and advise the provider of the reason for cancellation and advise that we will inspect in year 2009/10 unless our RSA indicates the need to inspect sooner.
The exception being any RSL with a High RSA level which will be inspected this year.

CCOs will continue to use their professional judgement and discretion where a service gives cause for concern and update the RSA whenever necessary. CCOs may also re-inspect some services following last year's inspections and would discuss this with their Team Manager.

The reason for the change to inspection scheduling is due to the high percentage of services inspected in year 1 of the 3 year minimum frequency cycle and the need to balance our regulatory resources as part of our workload management and focus on services assessed as requiring additional regulatory activity.

This does not affect Housing Support providers who are not RSLs.

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Care Commission Response to Feedback

The Care Commission held a meeting on 2 May 2008 to discuss with providers the process of annual returns. Following the meeting the Alison Bavidge, Policy and Knowledge Manager with the Care Commission updated those who attended on how the Care Commission was going to respond to the feedback it received.  [doc-31.7kB]

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Evaluation of Quality Assessment Framework

The Care Commission has completed its evaluation of the pilot of its new inspection system - the Quality Assessment Framework. The report is available on the Care Commission's website.

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Leaflet on Grading Inspection System

The Care Commission has also produced a leaflet [pdf-2.42MB] for providers on the new grading system.

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Quality themes 2008/09

The quality themes for 2008/09 have been set and are:

  • care and support
  • environment
  • staffing
  • management and leadership

More information is available on the self assessment forms which can be seen on the Care Commission's website.

To complement the new Quality Assessment Framework each year the Care Commission will have an Inspection Focus Area (IFA) which will allow them to concentrate on a particular aspect of social care and then report on this nationally.

In 2008/09 the Care Commission will focus on notification. That is, looking at how and when providers should contact regulators such as the Care Commission or SSSC about issues that have come up for their organisation. Full details are available on the Care Commission's website .

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A provider's experience of Care Commission Self-Assessment

The Care Commission is changing the way it carries out inspections of housing support services. From April 2008 the Care Commission will use a self assessment grading system which they hope will focus on the people who use services and their carers.The Care Commission is currently conducting a pilot of the new system to test how well it works in practice.40 providers from across Scotland are involved in the pilot including Queens Cross Housing Association.

Queens Cross Housing Association is a Registered Social Landlord within Glasgow. In addition to providing general mainstream housing it offers via its Community Services Department a range of other services including housing support to the elderly living within their sheltered housing complexes, as well as to young people vulnerable to homelessness and those with mental health issues. The provision of housing support being regarded as crucial to these vulnerable adult groups in enabling them to maintain and sustain a home within their local community. Queens Cross HA was invited by the Care Commission to take part in the pilot inspection process and found it to be a valuable and interesting exercise. Jillian Dougall of Queens Cross HA said "There were four key areas under review within the self assessment process. We had to self assess how we performed in each of the areas and provide evidence to back up the quality statements we had made. The process was extremely interesting and reminded us just why we work the way we do."

Once Queens Cross HA had agreed to take part in the pilot the Care Commission sent them information and details of the self assessment framework. The Care Commission also visited Queens Cross to go through the process and associated paper work as it was seen from the beginning as very much a joint effort. Jillian Dougall said "This approach was new to us but it was also new for the Care Commission Officer so we had to learn about it together".

The four themes of inspection were to do with quality of:

  • Life
  • Information
  • Staffing
  • Management & Leadership

The self assessment process included quality statements such as "I respond to people's care and support needs using a person centred approach" with the provider having to give evidence of how this statement could be justified for their organisation.

Jillian Dougall said, "Gathering the evidence for self assessment inspection was a big job but very worthwhile. We sampled 10% of our tenants within our sheltered housing complexes which meant we completed 47 interviews, each interview taking about 30 minutes to complete. Although this was time consuming it was seen as a good investment and useful because it helped us pinpoint areas of good practice as well as areas for development and staff training over the coming year

Once we completed the self assessment and associated paper work the Housing Support Manager and I discussed and confirmed our view of how we felt we had performed within each of the key areas under review, allocating a grade against each. This from our perspective was one of the most challenging parts of the process. We also had taken significant account of our tenant's views of how we had performed and hence used both perspectives to try and determine the appropriate grades we should award ourselves. "

"In addition to us gathering and collating information the Care Commission Officer met separately with some of our staff and tenants. This allowed them to gain a separate and independent insight to our service and acted as a further check on the information that we were submitting as evidence."

"Our submissions were done electronically. This was not straightforward and we were grateful that Queens Cross HA has dedicated IT support. A smaller organisation might have struggled".

"Following on from the electronic submission the Care Commission got in touch and asked us to have supporting information we had referred to available for the inspection day.

The last part of the inspection process was undertaken by our Care Commission Officer who spent half a day verifying the self assessment paperwork and going through other supporting documents.

Following this both the Housing Support Manager and I were given immediate verbal feedback. At this stage we also discussed supporting evidence which had been submitted and agreed with the Care Commission Officer our grading within each area. Fortunately we easily reached agreement within all areas. Had this not been the case then our Care Commission Officer advised she would have sought input from her Team Leader to help determine what the appropriate grade should be. What was interesting and something we need to do in future is ensure we do not understate what we achieve and how we perform. We are now waiting for our inspection report which should be prepared within the next few weeks."

Overall Queens Cross HA found the self assessment inspection process to be very positive and an improvement on the current inspection system.

Queens Cross HA was also clear that self assessment does require resources in terms of staff time and this requires to be recognised by funders saying "The system of regulating the housing support sector is changing. This will affect all areas of housing support and should be reflected in the contract values that are awarded by funders."

More information on inspection and the self assessment forms and paperwork are now available on the Care Commission's website.

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Changes to Care Commission inspection

The Care Commission is developing a self assessment system which will include a grading element. Pilot inspections for services for Childminders, Care Homes for Older People and Housing Support Services are currently under way.

You can find out more from the Care Commission's website.

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Care Commission - some common questions

In autumn 2006 the Supporting People Enabling Unit held a number of training courses on Care Commission inspection. During the training days delegates were given the opportunity to ask Care Commission Officers questions. A selection of the answers given by the Care Commission is published below.

Inspection

Process of inspection

We have been told to provide training on medication but our staff never deal with medication. If a service has nothing to do with medication then it is sufficient to have a statement confirming this. However during the inspection process, CCOs have found that some staff members have been involved with medication despite the service manager saying it does not happen, for example picking up prescriptions. If this is the case then the care commission must respond to this and staff must receive appropriate training. An appropriate medication policy must also be in place.
How are recommendations followed up?

The service will be asked to produce an action plan outlining how the recommendations are going to be responded to. Then the CCO would talk to the service manager about it as part of the next inspection, or before if appropriate.
What about risk based inspections?

Before a service is inspected the CCO does a regulation support assessment which informs them about the intensity and focus of the Care Commission's inspection. There is a scoring system which includes consideration of outstanding requirements, recommendations, notifications, staffing issues, serious complaints, change of manager. This material can be seen on the Care Commissions website.

  • Low ­ 1
  • Medium 2-3
  • High 4

A new manager would immediately be a 2. A first inspection is automatically a 4. This includes existing services which have changed owners. If a service had a good report but a sister service within the same organisation had recommendations then the organisation would automatically get a 2. It also includes the ability for the CCO to alter the overall scoring based upon justifiable professional judgements about the service and service provider.

This will be developed over the next few years and will be the subject of academic research in the coming year.
Can a provider ask to see their RSA scoring?

The RSA should be discussed and shown to the care service manager at the point of inspection in order that they understand why their service is being inspected in the way it is.

Yes under FOI.

Self-evaluation forms

Can a providers' own evaluation method be used for pre-inspection purposes?

Quality assurance and evaluation methods will be considered by the Care Commission both prior to and at the point of inspection. Aspects of quality assurance are going to be an Inspection Focus Areas for 2007/08.
Is there any work being done to improve the online form?

Yes and providers have been consulted with in terms of improvements required. Their input has been of great value to developments.

Inspection reports

Positive verbal feedback was not reflected in the report. Why not?
The Care Commission inspection report is an evaluative report reflecting upon a range of aspects considered at inspection. It should note strength areas and development areas for the service. It will not always include all feedback given at the point of verbal feedback as it is working to the set standards for the year and the regulations. There is to be future work on consultation and content of inspection reports.

Services were told during verbal feedback there would be no recommendations but when the report came in there were.

Generally there should be no "nasty surprises" in a written inspection report. All issues should be raised at feedback by the CCO if they are going to be reflected in the report. The CCO may not be explicit about what the actual wording will be for requirements or recommendations but where this is of concern to the provider, they should contact the CCO to discuss. If they remain concerned they can contact the Team Manager.
Will reports be more accessible to service users in the future?
Definitely. Project called Regulating for Improvement looking at better involvement of service users and their carers. The reports are on the web for the public so they must become more accessible and offer more guidance on quality.

Consistency

Different CCOs had different views on the same information booklet. Why does this happen?

The background and expertise of a CCO can have an impact on the way they inspect. There are a range of people in the regulatory field and that can create inconsistencies. If services come across cases of this they should take raise it with the CCO initially for resolution. There may be good reason for raising issues with a provider which have not previously been noted and the CCO should be able to clarify these. In addition, issues of inconsistency can be raised through the consistency mail box on the CC website. Where a provider has a Care Commission contact manager it could be raised at their liaison meeting but if it is causing an immediate problem for the running of the service, it should be raised with the CCO at the time of inspection rather than awaiting liaison meetings as the operational issues will be addressed locally in the first instance.
What is the CC doing to make inspection consistent across Scotland?

The Care Commission has an internal audit system which can identify and progress issues of inconsistency or quality In addition it has internal local and national consistency forums, which looks at issues around consistency. There are also externally facing provider and commissioners' consistency forums for adult and healthcare services and a web based mail box for issues. With larger providers we also operate a contact manager system to highlight issues and their remit and lists of CMs is on the website and updated monthly as required. Contact managers are also being put in place for umbrella support bodies such as Scottish Women's Aid and Abbeyfield.

It is important to say that while the Care Commission strives for a consistent approaches it is also the case that flexibility can also be required depending on geographical demands and so on.

Role and experience of CCOs

Why do CCOs inspect services they have no expertise in?

The CCOs expertise is foremost as a regulator and CCOs are generally closely matched to their area of expertise. They carry workloads which are weighted to their professional background, although geographical challenges can make this difficult. The Care Commission has excellent staff development and also a training qualification in regulation which all CCOs are required to undergo in time. Policy and Practice issues are raised and addressed as part of this and there is a Quality of Practice Forum internally which is informed by consistency and practice issues and develops supports as needed. If a provider is concerned that a CCOs lack of understanding of a service has impacted adversely in the inspection, they should discuss this with the CCO and the Team Manager. Care Services are very diverse and it must be expected that in all cases CCOs cannot be matched to services which they have expertise in working in or managing in every instance. This would be unrealistic. The CCOs role is to be able to assess the safe and effective running of the service by provider and staff and to report on this. It would also be the case that staff develops through support and development of their colleagues by building up expertise on inspection, being second CCOs or shadowing in newer services. Finally, CCOs have many regulatory skills which are transferable dependent on what is being inspected for example e.g. management issues. CCOs, like staff in care service should be suitable equipped for the role they are to perform.

Providers welcome informal contact between inspections and possibly inviting CCOs to staff groups.

CCOs do welcome informal contact and the ability to develop a partnership approach to regulation with the provider. The office always has a duty officer on who can deal with things if the case holder is out. Sadly CC resources are tight so cannot always visit staff groups.

Duplication of regulation/working with other regulators

Could the regulators work more closely together?

Yes. Memorandums of understanding have been drawn up. There is broad agreement that some services are over inspected and this needs to be sorted out. E.g. Communities Scotland and CC regularly meet and coordinate as we also do with SWIA. We also are working to agree what information would be shared about services with other agencies. We accept information completed for other purposes, e.g. supporting people reviews, as long as it contains the required information for our regulatory purposes.
Fire safety. What communication does the CC have with the fire service?

In Housing Support environment is not an area considered by the Care Commission. However, if a CCO had concerns they would report it to the fire and rescue services. There is a MOU between the fire services and the CC which outlines this. New fire regulations mean fire service is responsible for all fire safety issues within services. The Care Commission will continue to report any issues of concern.

NC Standards

Do the standards get reviewed?

The National Care Standards are published by the Scottish Executive rather than the Care Commission but Yes, There are 22 sets of standards and they are reviewed every 2 to 3 years by the Scottish Executive.
When inspecting a combined service is there a different interpretation of standards depending on the nature of the service?

When it is a combined service the standards are weighted to care at home. This is because the care at home standards are more specific. The inspection is proportionate though so during the inspection the CCO will be aware that the service is more weighted towards housing support and care at home. If there is a need to introduce other standards to the inspection, the CCO can do this and will explain this to the provider.

Complaints

What happens if a service user goes straight to the Care Commission rather than trying to resolve the issue with the service manager?

When first recording the complaint the Care Commission will ask if the complainant has raised the problem with the service. If the complainant has not then the Care Commission will ask if the service user wishes to do this. The service user does not have to do this if they do not wish to.
Has the CC altered a complaint result as a result of a provider's appeal?

Providers do not have a right of appeal to a complaint outcome. This is the construction of the Complaints Procedure. They can of course point out Inaccuracies which can be corrected. E.g. once a resolution letter was sent out which stated that the complaint was "upheld" when it should have been "partially upheld" so the CC apologised and changed it.
Does the CC prioritise complaints in terms of seriousness? Are some complaints always left at the bottom of the pile?

All complaints that are accepted by the Care Commission will be investigated. Because the CC has a limited time to investigate a complaint it may take priority over an inspection or another complaint but all must be investigated. Where timescales are exceeded there must be clear reasons for this and the complainant must be kept informed.

Would a service's CCO be the person who investigated a complaint? Complaints procedure suggests the first person allocated a complaint will be the case holder. The Care Commission has 28 days to investigate so if the case officer was for example on leave or having had to prioritize another matter, another officer may be allocated the complaint to investigate.

Anonymous and vexatious complaints

How are vexatious complaints logged?

There is a procedure for dealing with ' Unreasonably persistent and/or vexatious' complainants. The procedure is detailed in Section 2.3 of our Complaints Procedure.

The Care Commission is aware that members of the public could abuse its service by making spurious complaints. IT systems keep track of complainants that appear to be vexatious in nature. It can take time to ascertain whether this is the issue. If efforts to resolve fail then it would eventually go to the complaints committee, which comprises Care Commission Board members, to deal with.

The Care Commission is also aware that one complainant could complain repeatedly to different regulatory bodies. The Care Commission has agreed Memoranda of Understanding (MoUs) with a number of organisations for handling of such situations. If the Care Commission is aware of the same complaint being dealt with by the organisations concerned we would liaise with them to agree how to proceed. They would also keep each other fully informed of the situation.

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The Care Commission has information and guidance leaflets available on its website.

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Policy Statement - Safer Recruitment Access to Personnel Files

A number of service providers have contacted the Care Commission with concerns that they are breaching the Data Protection Act 1998 (the Act) by allowing access to information contained within personnel files as part of the safer recruitment visits.

The Act allows data controllers to disclose data without consent under certain conditions including where there is a legal obligation so to do. Further information can be found in Schedules 1, 2 and 3 of the Act.

For the purposes of undertaking the safer recruitment visits service providers are required to disclose the information detailed within Scottish Statutory Instrument 114, The Regulation of Care (Requirements as to Care Services) (Scotland) Regulations 2002 (SSI 114). Full details of SSI 114 can be found at:

http://www.opsi.gov.uk/legislation/scotland/ssi2002/20020114.htm

Information held on personnel files which is not detailed within SSI 114 should not be disclosed to Care Commission officers. Service providers must therefore consider what steps to take to prevent disclosure of such information to the Care Commission during the visit. Similarly, Care Commission Officers should return any information not required to be disclosed under SSI 114 to the service provider if any such information has been inadvertently provided during the visit.

If service providers require further guidance on their duties under the Act then they should contact the Information Commissioner's Scotland Office at:

Service providers can also discuss any issues related to rights of access and disclosure of information with Amanda Wright, Project Manager - Information Governance Project at the Care Commission on 01382 207325 or by emailing amanda.wright@carecommission.com

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Care Commission: Regulation of Housing Support Services

Role of the Care Commission

The Care Commission was set up under the Regulation of Care (Scotland) Act 2001 to regulate and inspect Scottish care services. It regulates services to ensure they comply with the regulations and evidence that they are working towards achieving the service outcomes detailed in the National Care Standards. On 1 April 2002 the Care Commission became responsible for the regulation of care services in Scotland.

Registration

Providers of housing support services should be registered with the Care Commission and inspected on an annual basis. There are a few exceptions to this as some services funded through Supporting People do not fall under the remit of the Commission. For example:

  • Services providing advice on energy efficiency
  • Emergency call centres
  • Welfare rights advice centres
  • Shop and delivery schemes

Inspection

The Care Commission completed its first set on inspections in 2005/06. Each housing support service was inspected and issued with a report of that inspection. These reports are available to the public.

The Care Commission has announced which main inspection focus areas and national care standards they will be inspecting in 2007/08.

All care services will be inspected on Standard 3: Management and Staff Arrangements. This means that throughout the year Care Commission inspection will focus on how people in receipt of services are protected. When assessing the National Care Standard, the Care Commission will take particular interest in:

  • Child Protection in Adult Care Services
  • Adult Protection
  • Restraint
  • Staff Training Plans/ SSSC Codes

For housing support services the Care Commission will also be inspecting:

  • Standard 7: Exercising your rights
  • Standard 8: Expressing your views

When assessing Standards 7 and 8 there will be an emphasis on Quality Assurance systems: including Service user participation and feedback

For combined Care at Home and Housing Support inspections the Care Commission will inspect:

  • HSS Standard 7: Exercising your rights
  • HSS Standard 8: Expressing your views
  • C@H Standard 11: Expressing your views

Further information will be available on the Care Commission website before the 1st April 2007 and providers will receive a letter updating any changes and providing information on any developments for inspection in 2007/08.

Complaints

In addition to inspecting services on an annual basis the Care Commission also investigates complaints. The Care Commission investigated a number of complaints about housing support services in 2005/06.

The official, verified figures on complaints will be published in the Care Commission's annual report later this year. However, the Care Commission have given the Unit provisional information on the volume and type of complaint received in 2005/06.

2005/06 - Housing Support Services (provisional figures)

  • 71 Complaints received
  • 45 (63%) of complaints were upheld/partially upheld
  • 23 (32%) of complaints were not upheld
  • 3 (4%) of complaints were withdrawn

Jim Finlayson the Complaints Co-ordinator with the Care Commission said "The types of complaint we receive do vary although communication (or the failure to communicate effectively with service users) is a frequent concern that is raised with us. Lack of knowledge of the provider's own policies (and how to implement them) amongst their staff has also arisen on more than one occasion."

More information

The Commission produces a quarterly newsletter - Care News - in which guidance and best practice around regulation are covered. For a copy contact 0845 60 30 890. The Commission's website www.carecommission.com has a lot of useful information on housing support which includes a frequently asked questions area.

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Eligibility for registration as a Housing Support Service

Service Provided Category to be registered under
Adult Placement Scheme To be registered as an Adult Placement Service. Local Authorities/organisations placing service users – to be regulated as an Adult Placement Service.
Supported Landlady Schemes Local Authorities/organisations placing service users – to be regulated as an Adult Placement Service.
Alarm Service – where staff also offer physical intervention/assistance To be registered as a Support Service – Care at Home
Services providing personal care or personal support, with housing support as a condition of occupancy To be registered as a Care Home

Services which are not eligible for registration with the Care Commission:

  • Services that only offer advice on housing issues – to people who come into an office or home visit arrangements, such as welfare rights agencies.
  • Advocacy Services
  • Community Alarm installation services
  • Community Alarm call centres (intervention see table above)
  • Shop and Delivery Services
  • Cleaning Services
  • Providers of Aids to Daily Living and adaptations
  • Heating installation and maintenance services
  • Security installation services
  • Care and Repair Services
  • Traveller sites facilities and support

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